FAQ

Creating an account is quick. Click “Sign Up,” enter your name, email, date of birth, and preferred currency (USD, AUD, CAD, or EUR), then choose a secure password. You’ll be asked to confirm your email, so check your inbox and click the verification link. After verification, you can deposit, claim eligible bonuses, and start playing. Keep your login details private, and choose a strong password to protect your account.

Wild Card City’s Welcome Pack can be worth up to $5,000 plus 75 cash spins, split across your first three deposits. Typical structure: 100% match up to $2,000 + 25 spins on deposit one; 100% up to $1,000 + 25 spins on deposit two; 100% up to $2,000 + 25 spins on deposit three. Minimum qualifying deposit is $20. Wagering is 50x on bonus funds, and the maximum cashout for the welcome offer is $5,000 or 6x the deposit amount (whichever is larger). Bonuses activate automatically when you make qualifying deposits—always read the full terms before claiming.

Wild Card City sometimes runs a No Deposit Free Spins promotion—example: 25 free spins on Crazy Monkeys. These offers usually require no code and credit automatically to qualifying accounts, but availability changes by region and promotion. Always check the Promotions page and the specific terms for any validity periods, eligible games, and wagering rules. If a code is needed, the promo listing will say so.

Wild Card City accepts Visa, MasterCard, Neosurf, and Bank Wire Transfer, and supports USD, AUD, CAD, and EUR accounts. Deposits via card and prepaid vouchers are typically instant. Bank wire transfers may take longer to process but are available for larger amounts. Withdrawal options vary by your country and verification status—Neosurf often supports deposits only. Check the cashier for real-time options and limits tied to your currency and location.

Withdrawal times depend on the method and verification status. E-wallets and voucher-based systems are usually fastest, while card and bank wire withdrawals can take several business days. Processing times also vary with your bank. The welcome bonus has a maximum cashout cap of $5,000 or 6x the deposit amount, per the bonus terms. For smooth payouts, complete verification early and choose a withdrawal method that suits your timing needs.

Wagering requirements tell you how many times you must play through bonus funds before you can withdraw associated winnings. Wild Card City’s welcome pack carries a 50x playthrough. Example: if you receive $100 in bonus funds, you must wager $5,000 (50 × $100) on eligible games before withdrawal. Not all games contribute equally toward wagering—slots typically contribute more than table games. Check the bonus terms for game weightings and any maximum bet rules while a bonus is active.

Yes. Wild Card City’s games are optimized for most modern iOS and Android phones and tablets via the mobile browser. The responsive site delivers touch-friendly menus and mobile-sized games from top providers. Where available, app options may be listed in your device store or on the site. If you have trouble on mobile, try updating your browser, clearing cache, or switching to a different browser.

You’ll find slots, table games, and themed titles from trusted providers such as Booming Games, Felt Games, IGT, iSoftBet, Nucleus Gaming, Quickspin, Red Rake Gaming, and Relax Gaming. That mix covers new video slots, classic titles, and special features like bonus rounds and free spins. Progressive jackpots and exclusive content may be available depending on your region. Check the Games lobby for the latest releases and state- or country-specific availability.

Wild Card City operates under a regulated gaming framework—check the site footer for the exact licensing authority that applies to your region. The site uses industry-standard protections like SSL encryption to safeguard transactions and personal data, and games run on certified random number generators for fairness. Always confirm licensing details in the site footer and review the privacy and terms pages for full compliance information.

To comply with KYC rules, Wild Card City may request a government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement within the last three months), and proof of payment for withdrawal methods (photo of card, bank statement, or voucher receipt). Upload documents via the verification area in your account. Processing times vary; completing KYC early speeds up withdrawals.

For technical issues, first try common fixes: refresh the page, clear your browser cache, or try a different browser or device. Make sure your browser is up to date and that cookies and JavaScript are enabled. If problems persist, contact support at WCCinfo@WildCardCity.com with a clear description, screenshots, and your account ID. Our team will investigate and advise next steps. For intermittent issues on specific games, note the game provider and timestamp to help troubleshooting.

Wild Card City encourages balanced play and offers tools like deposit limits, session reminders, time-outs, and self-exclusion options. You can set limits in your account settings to control deposits, losses, and session length. If you feel play is becoming risky, use the self-exclusion option or contact support for help and referrals to support organizations. Remember, gambling should be entertainment—never a way to solve financial problems.